Privacy Policy

Talman Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Talman Motors manages personal information. It is structured as follows:

Personal information Talman Motors collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Talman Motors and complaints
Changes to Privacy Policy

1. Personal information Talman Motors collects

The main types of personal information Talman Motors collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Talman Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Talman Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Talman Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Talman Motors's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Talman Motors.

Talman Motors collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Talman Motors keeps of telephone calls, or emails received, or messages sent to Talman Motors or posted on Talman Motors's pages on social media);
Talman Motors's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Talman Motors collects personal information in connection with running its business directly from the individual concerned. On occasion Talman Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Talman Motors stores personal information in electronic and paper form.

Talman Motors uses and discloses personal information as follows:

to source vehicles and sell them to Talman Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Talman Motors's customers and prospective customers;
to obtain products, services or information from Talman Motors's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Talman Motors knows about them);
to operate and manage Talman Motors's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Talman Motors. For example, Talman Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Talman Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Talman Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Talman Motors uses in the operation of the computer program is browsing history on Talman Motors's websites, name, contact information, and other information you may input into Talman Motors's websites. The level of human oversight Talman Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Talman Motors's staff.

4. Cookies

Talman Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Talman Motors's web server. Talman Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Talman Motors's platforms and those social media platforms. Talman Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Talman Motors's website.

5. Links to other websites

Talman Motors's website may contain links to third party websites. Talman Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Talman Motors and do not wish to receive these communications from Talman Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Talman Motors.

7. Overseas transfers

Talman Motors's website/s are hosted in Australia. On occasion, a third party service provider Talman Motors engages or that Talman Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Talman Motors holds about them by contacting Talman Motors during business hours on 0497 834 626 or via the contact page.

Talman Motors may require an individual making a request to verify their identity before processing their request.

Talman Motors will aim to respond to all requests promptly and within 30 days.

Talman Motors may refuse a request where permitted or required by law. Talman Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Talman Motors and complaints

If you have any queries, concerns or complaints about how Talman Motors handles your personal information please contact Talman Motors during business hours on 0497 834 626 or via the contact page. Talman Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Talman Motors can understand the nature of your concern. In most cases, Talman Motors will ask that you put your request in writing.

Talman Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Talman Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0497 834 626
Mailing Address: 1/4 Case St, Southport, QLD, 4215

10. Changes to Privacy Policy

Talman Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.